Quick Pick Up In Store Option:
Busy and need to pick up your order and run? You can choose to pick up your purchase in store during check out. Once you have selected this option and completed your purchase, you will receive an email notification that your order is ready for pickup. Please enter through the front of the store and select the package with the name on the order on the bag. Quick pick up purchases will be available on the front table.
LOCAL DELIVERIES!
Can't get here during our store hours? We offer free delivery to your home or studio! Rush delivery available for additional charges.
yourdanceCloset's Resolution System
A non-delivery occurs when a buyer places an order but does not receive the item. The following are examples of non-delivery cases:
There is no proof that the item was shipped to the buyer.
An item was not sent to the address provided on yourdanceCloset.
Not as Described - An item is not as described if the buyer can demonstrate that it is significantly different from the seller’s listing description or photos. Here are a few examples of not as described cases:
The item received is a different color, model, version, or size.
The item has a different design or material.
The buyer received the incorrect quantity of items (e.g., the buyer purchased three items but only received two).
The item was advertised as authentic but is not authentic.
The condition of the item is misrepresented (e.g., the item is described as new but is used).
Not as described cases can also be filed for late delivery. In order to qualify as late delivery, the buyer must provide proof that all of these conditions have been met:
The item(s) were ordered for a specific date or event.
The item(s) are rendered useless after that date.
The seller did not ship the item(s) according to their processing time or the date agreed upon in communications.
If yourdanceCloset determines that an item is not as described, we will be required to refund the order, including original shipping and return shipping. In the event that yourdanceCloset needs to refund the return shipping cost may come in the form of a yourdanceCloset Credit.
Ineligible Transactions
Some disputes don’t qualify for yourdanceCloset's resolution system. These include:
Items that are damaged by shipping carrier (if properly packaged by the seller).
Items that have been altered, used, worn, washed, or discarded after receipt.
Items that are received after the agreed-upon delivery date due to shipping delays, and not the fault of Your Dance Closet.
Items that are returned without a return agreement.
Cost of shipping disputes.
Items prohibited from sale on yourdanceCloset, including services and intangible goods.
Transactions where payment is not made via yourdanceCloset checkout system.
Returning an Item
We will accept returns in their original packaging, unworn, tags attached and in brand new condition within 14 days of purchase in store. Online purchases may be returned up to 30 days after receipt of item.. For purchases made after Nov. 1, 2021 and until Dec. 31, 2021, returns will be accepted through January 10, 2022. If you reside in the European Union, you may be entitled to a 14-day “cooling off period,” or a “right of withdrawal,” during which you may return an item for any reason.