Your Dance Closet's Return Policy
We offer a refund of your purchase price less a restocking fee of 5% for items returned within 30 days of the date of purchase that are in their original packaging, brand new, and are unworn, unsewn, not damaged, unaltered, or customized in any way,
A non-delivery occurs when a buyer places an order but does not receive the item. The following are examples of non-delivery cases:
There is no proof that the item was shipped to the buyer.
An item was not sent to the address provided.
Not as Described - An item is not as described if the buyer can demonstrate that it is significantly different from the seller’s listing description or photos. Here are a few examples of not as described cases:
The item received is a different color, model, version, or size.
The item has a different design or material.
The buyer received the incorrect quantity of items (e.g., the buyer purchased three items but only received two).
The item was advertised as authentic but is not authentic.
The condition of the item is misrepresented (e.g., the item is described as new but is used).
Not as described cases can also be filed for late delivery. In order to qualify as late delivery, the buyer must provide proof that all of these conditions have been met:
If Your Dance Closet determines that an item is not as described, we will be required to refund the entire purchase price of the order.
Ineligible Transactions
Some disputes don’t qualify for Your Dance Closet's resolution system. These include:
Items that have been altered, used, worn, washed, or discarded after receipt.
Items that are received after the agreed-upon delivery date due to shipping delays, and not the fault of Your Dance Closet.
Cost of shipping disputes.